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FAQ (Frequently Asked Questions)

What payment methods do you accept?
We only accept credit cards: Visa, MasterCard and American Express. All payments are secure and protected with advanced protocols, so you can shop with peace of mind.

How long does it take to receive my order?
Delivery time is usually 7 to 21 days after order confirmation, depending on the destination. We will send you a tracking number as soon as your package has been shipped, so you can follow every stage of the delivery.

Do you offer free delivery?
Yes! At Luccio Style we offer free delivery on all orders. No hidden costs: you only pay for the products you love and receive them directly to your home without any extra fees.

Can I return a product?
Of course! You have 30 days from receipt of your order to return a product if you are not satisfied. The goods must be intact with all tags and in the original packaging.

How does the refund work?
After receipt and inspection of the returned item, the amount will be credited to the same payment method used for the purchase, usually within a few business days. Your order is therefore completely risk-free.

How can I track my order?
Once you have placed your order, you will receive an email with the tracking number. You can also visit the “Track Your Order” section of our website to follow the delivery in real time.

What do I do if my package arrives damaged or an item is missing?
If your package arrives damaged or if an item is missing, please contact our customer service immediately. We will assist you quickly by sending a replacement item or issuing a full refund.

How can I contact customer service?
You can contact us by email at [your email address] or via the contact form on the website. Our team usually responds within 24-48 business days.

Is my personal information safe?
Yes! Luccio Style protects your personal information with advanced security protocols and complies with applicable privacy regulations in Denmark and Europe.

How can I stay updated on news and promotions?
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